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FAQ


We have compiled the most common questions from customers, and hope to help you.


1. What are your business hours?

Monday to Friday: 9:00 am to 7:00 pm (CST)

2. What are the payment methods?

We accept all major credit cards: Visa, MasterCard, Discover, American Express and PayPal.

Please note: We currently do not accept gift cards. These transactions will be rejected and will remain in your account with the specified transaction amount. This reservation is usually released on its own within 5 to 7 working days, depending on the issuing credit card company.

3. Is my credit card and personal information safe using your website?

We will take your privacy and personal information seriously, and take all necessary precautions to ensure your shopping experience is safe! Jazzdurag.com uses the latest Secure Sockets Layer (SSL) encryption to ensure that your private information and credit card information are as safe as possible. Payment processing is done through PayPal payment processing, which is one of the largest and most secure payment gateways on the Internet. From the beginning to the end of the transaction, your credit card account will never be stored in our system. For more detailed information about our privacy policy, please visit the "Privacy Policy" link at the bottom of the Jazzdurag.com homepage.

4. How long does it take to ship the order?

We strive to ship your order as soon as possible. In some cases, it may take 1 to 3 business days or more to process your order before it can be shipped. Some reasons for the delay in order shipping are: incorrect or incomplete shipping or billing information, your shipping address is a post office box, other documents are needed to verify your order, or our current products are out of stock. If we are out of stock, we will notify you by phone or email as soon as possible. If you provide the actual street address, we can only ship to the post office box. Orders received after 3pm from Friday to Sunday will be processed on the following Monday.

*The delivery time is calculated in working days. Shipping time is not counted on weekends.

**In order to guarantee the delivery time, you must choose economical land transportation service or higher service.

5. What holidays are observed and will this affect the transportation of packages?

Our closed holidays are Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day. Orders made in these days will be processed on the next business day. In addition, on Christmas Eve and New Year’s Eve, order delivery may be delayed. Our main carrier, Economy Transport, and US Special Line, will only transport next-day air and next-day air parcels. All other service types will be postponed to the next business day.

6. How do I know when my order will be shipped?

Once your order leaves our facility, we will send you an email so you can prove that your order is in transit. If you have any questions, you can contact us by email.

7. What is your return and exchange policy?

You can cancel the order for free, as long as it has not been sent, and contact us as soon as possible. You must remember that if your order contains equipment, personalization, private sales or other products that should be ordered from a supplier, they will not be cancelled. Contact us within 7 days after receiving the package, and we will provide you with the best solution according to your corresponding situation.

The customer is solely responsible for the return shipping costs to and from Jazzdurag.com - we will accept any shipping method, but to ensure that we receive your package, a tracking number is required. After receiving your return, the refund or exchange will be processed within 3-5 working days. Keep in mind that if you receive a refund, it may take more time to post to your account, depending on the issuing bank. The refund will be issued to the same credit card used for the original purchase. Shipping and handling fees are not refundable.

We do not accept returns that have been used. Due to the personal nature of hair care products, we must comply with strict policies regarding the return of hair care products. All items sent to us for return or exchange must be in “new condition”. This means that the product must be in a sealed and unmodified packaging and include all labels or labels.

Defective products can only be replaced with identical products. Discount or coupon codes cannot be used on the exchange.

8. Can I cancel or change the order?

If you want to cancel or change your order, please contact us immediately via email at [email protected] We will do our best to meet your requirements. However, the items shipped cannot be cancelled or changed. Rejected packages will be returned to the ordered merchandise minus shipping and handling costs.

9. I did not receive my email, what should I do?

They may be located in your SPAM folder. To ensure that you can receive our emails correctly and avoid spam filtering on them, please add our email address: [email protected] in your address book.

10. Do you offer discounts?

Yes, we usually offer promotional discounts in the form of coupon codes. Promotional discounts will be displayed on our website, emailed to Jazzdurag.com account holders, or can be found on websites such as Jazzdurag.com.

We cannot guarantee the accuracy of coupons found on other sites. If you are a beautician, we also offer discounts. Please refer to our beautician page for the correct steps.

Discount and coupon codes are not allowed on the exchange.

11. How to check the orders that have been placed?

You can check the order in many ways. First, you can always log in to your Jazzdurag.com account to check the status of your order. Alternatively, you can contact us via email at [email protected]